The Engine Exchange Process

With the Remanufactured Engine Exchange Program, replacement engines are drawn from stock and delivered immediately throughout South Africa. Customers in South Africa’s major centres can receive engines within 24 hours.

Quotations

  1. Requesting a Quotation

    To request a quotation please complete the Quotation Request form on our website and we will get back to promptly.

  2. Quotation Response

    A quotation will be emailed to you along with a follow up phone call shortly thereafter to confirm receipt of the quote and answer any question you might have.

  3. Supplementary Information

    Supplementary Information will be sent with the quote detailing the solution that Remtec offers.

  4. Questions

    Should you have any questions relating to the quote, please email or phone our Customers Service Centre or contact your Account Manager

Orders

  1. Placing an Order

    Please send an email or call our Customer Service Centre or your Account Manager to place an order

  2. Invoicing & Deposit

    An invoice will be generated and emailed the person responsible for the payment. Full payment is required before the engine is dispatched. Please email confirmation of the payment

Delivery

  1. Courier & Delivery

    Remtec shall arrange for the courier and pay all courier costs. This should take 24 to 48 hours to get to the desired destination

Installation

  1. Installation Instructions & Warranty Booklet

    Please open the crate carefully. A warranty booklet will be supplied with the engine. This booklet will provide the installation procedures to be followed.

  2. Installation Support

    Should you have any questions or require any support regarding any aspect of the installation, please contact us.

Returning The Old Engine

  1. Packaging The Old Engine

    Please assemble the old engine being certain to drain all oil and liquids and tie it down in the crate supplied. We request that this be done within 10 days of receiving the new engine

  2. Returning The Old Engine

    Once the exchange engine is boxed in the original crate, please contact us and we shall arrange with a courier for it to be collected and returned to Remtec. These courier costs will paid by Remtec

  3. Post Installation Questionaire

    Please visit our website and complete our Post Installation Questionnaire to review the process and experience. This is done in order to rate your experience with Remtec, and where and how we can improve our service to you

Warranty

  1. Post Installation Service

    Please ensure that your customer has the engine serviced 1 000km after the engine has been installed. This is required for the warranty

  2. Warranty Questions

    In the event that the end user needs to contact Remtec regarding anything relating to the warranty, please contact our Warranty Department

  3. Warranty
    • The warranty on the remanufactured engine is for Twelve Months or 100’000 kilometres, whichever occurs first.
    • It is a national warranty, meaning should a problem occur, it can be taken to any RMI workshop in South Africa and does not have to be returned to the workshop where it was installed.
    • The warranty is backed and upheld by Remtec
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